Privacy Policy — acd8

Introduction

acd8 ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or use our platform at acd8.bet. Please read this policy carefully before using our services.

By accessing or using the acd8 platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. This policy applies to all players, visitors, and registered users of acd8 operating in Bangladesh and internationally.

We are dedicated to ensuring that your data is handled responsibly, securely, and transparently. If you have any questions about how we process your information, please contact us at [email protected].

Information We Collect

acd8 collects personal information that you voluntarily provide when you register an account, make a deposit or withdrawal, contact our support team, or interact with our platform in any way. The categories of information we may collect include:

• Identity information: full name, date of birth, and national ID or passport details required for account verification (KYC).
• Contact information: email address, phone number, and residential address in Bangladesh or elsewhere.
• Financial information: payment method details such as bKash mobile number, Nagad account reference, Rocket wallet ID, or bank account numbers used for deposits and withdrawals. We do not store full card numbers.
• Technical information: IP address, browser type and version, device identifiers, operating system, referring URLs, and browsing activity on our platform.
• Gaming activity: betting history, game preferences, session duration, wager amounts, bonus usage, and transaction records.

We also collect information automatically through cookies and similar technologies when you access our platform. Please see the Cookies section below for more details.

How We Use Your Information

The personal information we collect from you is used strictly for the purposes outlined below. We do not use your data for any purpose that conflicts with the interests you would reasonably expect us to pursue:

• Account management: to create, verify, maintain, and close your acd8 player account in accordance with our Terms and Conditions.
• Payment processing: to facilitate deposits and withdrawals through bKash, Nagad, Rocket, Upay, and other supported payment channels available to players in Bangladesh.
• Customer support: to respond to your inquiries, resolve disputes, and provide technical assistance through our support channels.
• Legal compliance: to verify your age (21+ only), conduct KYC identity checks, comply with applicable anti-money laundering obligations, and meet other regulatory requirements.
• Platform improvement: to analyse usage patterns, troubleshoot technical issues, develop new features, and improve the overall quality of our gaming and betting experience.
• Communications: to send you essential account notifications, security alerts, and — only where you have opted in — promotional offers and personalised bonus information related to acd8 games and services.

Cookies and Tracking Technologies

acd8 uses cookies and similar tracking technologies (such as web beacons and pixel tags) to enhance your browsing experience, remember your preferences, and analyse how our platform is being used. Cookies are small text files placed on your device by our website. They are not used to identify you personally outside the acd8 platform.

We use session cookies (which expire when you close your browser) and persistent cookies (which remain until you clear them or they expire). You may disable cookies through your browser settings; however, please note that disabling cookies may affect certain functionality of the acd8 platform.

Disclosure of Your Information

acd8 does not sell, rent, or trade your personal data to third parties. We may, however, share your information in the following limited and specific circumstances:

• Service providers: trusted third-party companies that assist us in operating our platform, processing payments (including bKash, Nagad, and Rocket integrations), delivering customer support, and performing data analytics — all under strict confidentiality agreements.
• Legal and regulatory obligations: where we are required by law, court order, or lawful government request to disclose information, or where disclosure is necessary to protect the rights, property, or safety of acd8, our players, or others.
• Business transfers: in the event of a merger, acquisition, or sale of all or substantially all of acd8's assets, your information may be transferred as part of that transaction. We will notify you of any such change via a prominent notice on our platform.

In all cases where third parties process your data on our behalf, they are contractually bound to handle it with the same level of care and confidentiality that acd8 applies.

Data Security

acd8 employs industry-standard technical and organisational security measures to protect your personal information against unauthorised access, accidental loss, destruction, or alteration. These measures include SSL/TLS encryption for all data transmissions, firewalls, intrusion detection systems, and access controls that restrict data access to authorised personnel only.

While we take every reasonable precaution to safeguard your data, no method of electronic storage or transmission over the internet is completely secure. In the unlikely event of a data breach that affects your rights, we will notify you promptly in accordance with applicable laws.

Data Retention

acd8 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or regulatory reporting requirements. The retention period for account data is typically linked to the duration of your active account plus any mandatory regulatory hold period.

When your personal data is no longer required, we will securely delete or anonymise it. If deletion is not immediately possible (for example, because your data is stored in backup archives), we will isolate it from further processing until deletion is achievable.

Your Rights

As a user of the acd8 platform, you hold meaningful rights over your personal data. You may exercise any of these rights at any time by contacting our support team at [email protected]. Your rights include:

• Right of access: you may request a copy of the personal data we hold about you, along with information on how it is being processed.
• Right to rectification: you may request that we correct any inaccurate or incomplete personal data we hold about you without undue delay.
• Right to erasure: also known as the right to be forgotten, you may request deletion of your personal data where there is no compelling reason for its continued processing.
• Right to restrict processing: you may request that we suspend the processing of your personal data in certain circumstances, for example while the accuracy of data is contested.
• Right to object: you have the right to object to processing of your personal data where we are relying on a legitimate interest, including profiling for direct marketing purposes.

We will respond to all legitimate data rights requests within a reasonable timeframe. Please note that certain rights are subject to exemptions and may not apply in all circumstances — for example, where we are required to retain data for legal or regulatory compliance reasons.

Third-Party Services

The acd8 platform integrates with a number of third-party service providers to deliver a complete gaming and payment experience. These include game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, as well as payment partners including bKash, Nagad, Rocket, and Upay. Each third-party provider operates under its own privacy policy and data-handling terms.

acd8 is not responsible for the privacy practices of any third-party websites or services that may be linked or referenced in the context of our platform. We encourage you to review the privacy policies of any third parties before submitting your data to them directly.

Children's Privacy

acd8 is strictly an adults-only platform. Our services are intended exclusively for individuals aged 21 and above. We do not knowingly collect, store, or process personal data from individuals under the age of 21. If you are under 21, you must not use or attempt to use acd8's platform or services.

If we become aware that we have inadvertently collected personal data from a person under 21 years of age, we will take immediate steps to delete such data from our systems. Parents or guardians who believe their child has provided personal data to acd8 should contact us immediately at [email protected].

Changes to This Privacy Policy

acd8 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, applicable laws, or platform features. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or a prominent notice on our platform.

Your continued use of the acd8 platform following the posting of any changes constitutes your acceptance of those changes. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way acd8 handles your personal data, our support team is available to assist you. We are committed to addressing all privacy-related inquiries promptly and transparently.

Email: [email protected]